Frequently Asked Questions

Every single staff member that we provide goes through a rigorous recruitment process - it's much more thorough than the other agencies that are out there. We do personality and skill assessments, paid work tests, interviews and background checks. We typically approve only 1 or 2 out of 100 applicants. Once a staff is accepted, we provide ongoing mentorship and training behind the scenes, so they're always supported for any challenge that they face. We have exceptionally high standards, and we hold all our staff accountable to those standards. These standards are the biggest thing that sets us apart from everyone else.

But you don't have to take it from us. We have 100% 5 star feedback on our google business listing. You can check us out for yourself.

Of the hundreds of staff we've offered clients over the years, less than a handful have ever had an issue. But if you aren't satisfied, we'll replace your staff member immediately and offer you a full refund on the work done so far.

We're fully committed to ensuring that you get the perfect match for your business needs. Your satisfaction is our priority, and we're here to support you. This might sound a bit strange because it's not how other agencies operate. It's strange, but it's true, because unlike other VA agencies, we actually care about quality. You'll discover that as soon as you begin working with us.

The short answer is - however you want to. Our clients typically communicate with the staff over WhatsApp, email, or a task management app of their choice. It's really up to you. If you're unsure of the best way to communicate with your staff, we'll give you personalized guidance on the best options for you. We offer ongoing training to our clients on how to make the most of their team, free of charge. It's all part of the package.

We'll find a team member that can work at times that suits you. Our team is flexible and committed to aligning their hours with your business needs. We have different team members for different timezones.

This is a common question. It really depends on your business needs. During our initial call, we'll support you to make sound choices about what to delegate, and how long that will take ongoingly. Based on these discussions, we can recommend the right amount of time for you to hire for.

We completely understand this concern. Here’s how confidentiality is handled when you work with us:

1. Our staff are contractually bound to confidentiality

All Unicorn staff sign strict confidentiality agreements and are required to keep all client information private, use it only for work purposes, and never share it with unauthorized parties.

2. Your data is protected in our agreements

Our client services agreement includes clear confidentiality obligations, ensuring that your information is handled with care and not misused.

3. You stay in control of your systems

You decide what your VA has access to, how they access it, and what permissions they’re given. You retain full ownership of all accounts and data at all times.

We provide trustworthy, high-quality staff. While we take confidentiality seriously and put strong protections in place, no system can guarantee absolute security. That’s why it’s so important for you to set up the right processes on your side, for any person who joins your team.

Not sure how to set up processes to ensure your data safety?

We’ve put together a best-practice guide with simple, real-world steps you can take to protect your business data when using staff. Click here to check it out