Privacy Policy

Effective date: 1 Jan 2026
Business name: The Unicorn Staffing Agency
Website: theunicornstaffingagency.com

Introduction

The Unicorn Staffing Agency (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

  • visit our website;

  • submit an enquiry;

  • book a call;

  • subscribe to our mailing list;

  • communicate with us;

  • engage our services.

By using our website or providing your information to us, you acknowledge this Privacy Policy.

Privacy and Australian law.
We handle personal information in accordance with this Privacy Policy and applicable Australian privacy law, including the Privacy Act 1988 (Cth), where applicable. By using our website or services, you acknowledge that personal information may be collected, used, disclosed, and stored as described in this Privacy Policy.

What Information We Collect

We may collect personal information such as:

  • your name;

  • email address;

  • phone number;

  • business name;

  • job title or role;

  • information you provide in contact forms, applications, questionnaires, bookings, or emails;

  • details relating to your staffing needs, business operations, and service preferences;

  • billing and payment information;

  • records of our communications with you;

  • website usage data, device data, and analytics information.

Business and Service Delivery Information

In the course of providing our services, we may also collect business-related information necessary for staffing and operational support, including:

  • business contact details;

  • project instructions, workflows, and task documentation;

  • internal documentation shared for service delivery;

  • communications relating to delegated work;

  • system access credentials or permissions, where provided.

Authority to disclose information.
You warrant that any personal information, confidential information, documents, credentials, or other materials you provide to us or to staff engaged through us have been collected, shared, and disclosed lawfully, and that you have all necessary rights, notices, and consents to do so.

Recruitment and Candidate Information

If you apply to work with us or are considered for staffing opportunities, we may collect:

  • CVs and resumes;

  • work history and experience;

  • references;

  • assessment results (including skill or personality assessments);

  • identification or background information where appropriate.

How We Collect Information

We collect personal information:

  • directly from you when you submit a form, book a call, subscribe, purchase, apply, or contact us;

  • automatically through cookies, analytics, pixels, server logs, and similar technologies;

  • from third-party tools we use for scheduling, payments, forms, communications, and marketing;

  • from referees, service providers, or public sources where reasonably necessary for recruitment, due diligence, or service delivery.

A Important: You agree not to engage in any activity that interferes with or disrupts the Services or the servers and networks connected to the Services.

Why We Collect Information

We may collect and use personal and business information to:

  • respond to enquiries;

  • schedule and manage discovery calls;

  • assess whether our services are a fit for your needs;

  • assess client staffing requirements and business needs;

  • recruit, screen, and vet candidates;

  • verify identity, experience, and suitability;

  • match candidates with clients;

  • onboard and support staff placements;

  • provide ongoing staffing, recruitment, and operational support;

  • manage team-leader oversight and escalation support;

  • communicate with clients, prospects, candidates, and contractors;

  • send updates, newsletters, promotions, and service-related information;

  • manage billing, payments, and accounts;

  • improve our website, services, marketing, and user experience;

  • maintain internal records;

  • protect our legal rights and comply with legal obligations;

  • assess compliance risk and prevent misuse of our services.

Marketing Communications

If you subscribe to our mailing list or otherwise opt in, we may send you marketing emails, insights, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly. We may still send non-marketing communications where necessary for service delivery or account administration.

Cookies and Analytics

We may use cookies and similar technologies to:

  • understand how visitors use our website;

  • improve website functionality and performance;

  • remember preferences;

  • measure campaign effectiveness;

  • support remarketing or advertising, where applicable.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

How We Disclose Information

We may disclose personal and business information to:

  • our employees, contractors, recruiters, trainers, and offshore team members;

  • team leaders and support staff involved in service delivery;

  • technology providers and software platforms we use to operate the business;

  • payment processors, invoicing systems, accounting platforms, and direct debit providers;

  • scheduling providers, CRM platforms, cloud storage providers, and email marketing platforms;

  • professional advisers such as lawyers, accountants, and insurers;

  • regulatory bodies, law enforcement, courts, or government agencies where required by law;

  • parties involved in a business restructure, sale, merger, or asset transfer.

We do not sell your personal information as a standalone product.

Offshore Access and International Handling

Because we provide offshore staffing services, personal information and related business information may be accessed, processed, or stored by our offshore staff, recruiters, team leaders, contractors, and service providers in countries outside your own, where reasonably necessary for recruitment, onboarding, support, and service delivery.

Where we disclose information internationally, we take reasonable steps to ensure appropriate confidentiality, security, and contractual protections are in place.

Recruitment and Vetting

We collect and use candidate information to:

  • assess suitability for roles or placements;

  • verify identity, experience, references, and work history;

  • conduct skill and personality assessments;

  • perform background or due diligence checks where appropriate;

  • match candidates with suitable opportunities;

  • provide training, mentoring, and ongoing support.

If you provide information about another person, you must have authority to do so.

Lawful Use and Compliance

We may use personal and business information to:

  • assess whether your business or activities are suitable for our services;

  • ensure that work delegated to staff complies with applicable laws and ethical standards;

  • prevent misuse of our services or staff;

  • comply with legal and regulatory obligations;

  • decline, suspend, or terminate services where activities are unlawful, unethical, or present compliance risks.

Payment Processing

We may collect and process billing and payment information through:

  • invoicing systems;

  • accounting software;

  • payment processors;

  • direct debit providers.

These providers may store and process your data in accordance with their own privacy policies.

Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

However, no system or transmission method is completely secure, and we cannot guarantee absolute security.

Online transmission risk.
While we take reasonable steps to protect information and use reputable systems and providers, no method of internet transmission or electronic storage is completely secure. To the extent permitted by law, you acknowledge that information submitted online is transmitted at your own risk.

Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide and manage services;

  • administer billing cycles and payment processing;

  • process refund requests and service guarantees;

  • manage cancellations and package changes;

  • document candidate introductions and staffing placements;

  • enforce contractual obligations (including non-solicitation obligations);

  • maintain business and legal records;

  • resolve disputes and complaints;

  • comply with legal obligations.

We may retain records relating to enquiries, onboarding, placements, communications, payments, refunds, disputes, and compliance matters for as long as reasonably necessary to provide services, enforce agreements, meet legal obligations, and protect our legitimate business interests.

When information is no longer needed, we will take reasonable steps to destroy it or de-identify it where appropriate.

Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing your request.

Your Choices

You may choose not to provide certain personal information, but this may affect our ability to:

  • respond to your enquiry;

  • assess service suitability;

  • provide staffing or recruitment services;

  • deliver services to the expected standard.

You may also:

  • unsubscribe from marketing;

  • disable cookies in your browser;

  • request access to or correction of your information;

  • ask questions about how your information is handled.

Third-Party Links and Platforms

Our website and services may contain links to, or rely on, third-party websites, platforms, forms, payment providers, scheduling tools, communication tools, and software.

We are not responsible for the content, availability, terms, privacy practices, or security of those third parties, and your use of them is at your own risk.

You should review their policies before providing information.

Children’s Privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Complaints

If you have a complaint about our website, services, or handling of information, you may contact us using the contact details below.

We will handle complaints in accordance with our internal complaints process and applicable law.

Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact:


The Unicorn Staffing Agency
[email protected]

© The Unicorn Staffing Agency 2026. All rights reserved.