Terms Of Use

Effective date: 1 Jan 2026

Business name: The Unicorn Staffing Agency

Website: theunicornstaffingagency.com

Introduction

Welcome to The Unicorn Staffing Agency (“we,” “us,” “our”). These Terms and Conditions govern your use of our website, including any enquiries, bookings, subscriptions, and services arranged through or in connection with the website.
By accessing or using our website, submitting an enquiry, booking a call, joining our mailing list, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the website.

Who We Are

The Unicorn Staffing Agency connects businesses with offshore staff, including generalist virtual assistants, specialist staff, and self-managed teams.

We provide recruitment, staffing, onboarding, and support services designed to help businesses scale with high-quality offshore talent.

Website Use

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

  • use the website in any fraudulent, unlawful, abusive, or misleading way;

  • attempt to gain unauthorized access to any part of the website, server, or related systems;

  • copy, scrape, reproduce, republish, or commercially exploit website content without our prior written consent;

  • upload or transmit malicious code, spam, or harmful material.

We may suspend or restrict access to the website at any time if we reasonably believe misuse has occurred.

Website Availability

We aim to keep the website accurate, secure, and available, but we do not guarantee uninterrupted access, error-free operation, or that the website will always be free from bugs, delays, or security vulnerabilities.

We may update, modify, suspend, or remove any part of the website without notice.

Information on This Website

The content on this website is provided for general information only. While we make reasonable efforts to keep content current and accurate, we do not guarantee that all content is complete, accurate, or up to date.

Nothing on this website constitutes legal, financial, employment, immigration, tax, or other regulated professional advice.

Service Enquiries and Engagement

Submitting an enquiry, booking a call, or contacting us does not create a client relationship or guarantee acceptance as a client.

If you engage our services, additional terms may apply under a client services agreement, proposal, onboarding terms, invoice terms, or offer terms.

Those service-specific terms govern the commercial relationship and prevail over these website Terms to the extent of any inconsistency.

Staffing Services

We connect businesses with offshore staff, including generalist virtual assistants, specialists, and self-managed teams.

While we carefully vet and support staff, we do not control your internal business operations or supervise day-to-day task execution.

You remain responsible for:

  • how work is delegated;

  • how staff are managed within your business;

  • compliance with applicable laws and regulations.

No employment relationship
We provide staffing, recruitment, and support services. Staff introduced or assigned through us are not employees of the client.

You acknowledge that:

  • we are not acting as your employer, agent, or legal representative;

  • you are responsible for how work is directed and used within your business;

  • you are responsible for compliance with any laws applicable to your use of offshore staff.

No guarantee of results
We do not guarantee specific business outcomes, results, or performance levels. While we take care in selecting and supporting staff, results depend on your systems, processes, communication, and management.

Replacement staff
Where replacement staff are offered, we will use reasonable efforts to provide a suitable alternative. However, we do not guarantee the availability of any specific individual or an immediate replacement.

Offers, Guarantees, and Refunds

We may promote offers such as bonus hours, discounted onboarding, or first-month guarantees.

These offers are not open-ended promises.

All guarantees, including any first-month refund or replacement offer:

  • are subject to eligibility criteria;

  • require compliance with stated Client Responsibilities;

  • must be claimed within any specified claim period;

  • apply only as defined in the relevant client services agreement or written offer terms.

Where stated in a client services agreement:

  • refunds may only apply after the first 4-week work cycle;

  • refund requests must be submitted within the defined claim window;

  • refunds may not apply if the client withdraws early for personal or business reasons unrelated to service performance.

We reserve the right to refuse refund claims where conditions have not been met.

Fees, Invoices, and Payment

Fees for services are set out in a proposal, service agreement, invoice, or other written confirmation.

Unless otherwise agreed in writing:

  • all fees are payable in the currency stated on the invoice;

  • invoices must be paid by the due date shown;

  • late payment may result in suspension or delay of services;

  • we may charge reasonable recovery costs, interest, or administrative fees on overdue amounts where permitted by law;

  • paid amounts are non-refundable except where required by law or expressly agreed in writing.

You are responsible for any taxes, duties, bank fees, or currency conversion charges.

Late payment consequences
If payment is not received by the due date:

  • services may be paused without notice;

  • staff allocation may be suspended;

  • staff may be reassigned to other clients.

We do not guarantee that the same staff member will be available once services resume.

Client Responsibilities

To ensure successful outcomes, you agree to:

  • provide clear instructions, expectations, and scope of work;

  • communicate respectfully and professionally with all staff;

  • provide timely feedback, approvals, and responses;

  • allow reasonable time for onboarding, ramp-up, and learning;

  • supply necessary access, tools, and information;

  • set realistic deadlines and expectations;

  • operate a lawful and ethical business;

  • raise concerns promptly and attempt resolution in good faith.

Where issues arise, you agree to:

  1. first address them directly with the staff member;

  2. escalate to a team leader or agency representative if needed.

Authority and lawful use of information
You warrant that any information, data, materials, systems access, or instructions you provide:

  • are lawful;

  • do not infringe the rights of any third party;

  • comply with applicable privacy, data protection, and employment laws;

  • and that you have all necessary rights, permissions, and consents to provide them.

We may rely on the accuracy, lawfulness, and completeness of information and instructions supplied by you unless we have reason to believe otherwise.

Client Responsibilities are a condition of any guarantee or refund eligibility.

A Important: You agree not to engage in any activity that interferes with or disrupts the Services or the servers and networks connected to the Services.

Right to Refuse or Suspend Services

We may refuse, suspend, or cease providing services where we reasonably believe that:

  • the work requested is unlawful, unethical, or non-compliant;

  • your business activities present legal, reputational, or operational risk;

  • instructions provided to staff are inappropriate or unsafe;

  • continued service would expose us or our staff to unreasonable risk.

Communication Tools and Third-Party Platforms

We may communicate with you or deliver services through email, messaging apps, calendars, project management tools, video calls, scheduling software, payment processors, file-sharing tools, and other third-party platforms.

Your use of third-party platforms is subject to their own terms and privacy policies.

Your use of third-party platforms is at your own risk. We do not guarantee the availability, reliability, or security of third-party systems.

Intellectual Property

All intellectual property rights in this website, including text, graphics, branding, logos, layout, downloads, and other content, are owned by us or licensed to us, unless otherwise stated.

You may view the website and download limited extracts for your own internal business use only. You must not reproduce, adapt, publish, distribute, sell, or create derivative works without our prior written consent.

You retain ownership of any materials you provide to us.

Subject to full payment of all applicable fees:

  • all work created specifically for your business by our staff will belong to you.

We retain ownership of our internal systems, templates, training materials, workflows, and proprietary processes.

We may reuse general knowledge, skills, and non-confidential methods developed during service delivery.

Confidentiality

Each party must keep confidential any non-public business, commercial, technical, or personal information received from the other party and must not disclose it except:

  • as required to deliver the services;

  • with consent;

  • to professional advisers under duties of confidence;

  • where required by law.

This clause does not apply to information already public through no breach of these Terms.

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Testimonials and Reviews

The website may display testimonials, reviews, case studies, or endorsements. These reflect individual experiences and do not guarantee that all clients will achieve the same outcomes.

Non-Solicitation / No Direct Hiring

You agree that you will not directly or indirectly hire, contract, solicit, or engage any staff member introduced to you through The Unicorn Staffing Agency outside of our services.

This restriction applies:

  • during your engagement with us; and

  • for 12 months after the relationship ends.

You also agree not to refer or introduce our staff to third parties for direct engagement.

Any exception must be agreed to in writing.

Limitation of Liability

To the maximum extent permitted by law:

  • we exclude all implied warranties not expressly stated;

  • we are not responsible for how work is implemented within your business;

  • we do not supervise your internal operations or staff usage;

  • we are not liable for outcomes resulting from your instructions, systems, or management decisions.

We are not liable for:

  • indirect or consequential loss;

  • loss of profits, revenue, business opportunity, goodwill, anticipated savings, or data;

  • business interruption;

  • delays, outages, or failures involving third-party platforms or systems;

  • events outside our reasonable control.

Where liability cannot be excluded, it is limited to:

  • resupplying the services; or

  • the amount paid for services in the preceding 3 months.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

Indemnity

You agree to indemnify us against claims, losses, liabilities, damages, costs, and expenses arising out of:

  • your misuse of the website;

  • your breach of these Terms or any service agreement;

  • your business operations;

  • your use of staff or services;

  • unlawful, unethical, or misleading activities;

  • instructions or materials you provide that infringe rights or breach any law.

You acknowledge that you are solely responsible for ensuring compliance with laws applicable to your business and delegated work.

Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

  • natural disasters;

  • internet or telecommunications failures;

  • power outages;

  • government actions;

  • pandemics;

  • labour disruptions;

  • failures of third-party providers.

Termination

We may suspend or terminate access to the website or cease dealing with you if:

  • you breach these Terms;

  • you fail to pay amounts due;

  • your conduct is abusive, unlawful, threatening, discriminatory, or unethical;

  • continued service would expose us or our staff to unreasonable risk.

Clauses relating to payment, confidentiality, intellectual property, liability, and disputes will survive termination.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of its courts.

Entire Agreement

These Terms, together with any applicable service agreement or written terms, constitute the entire agreement between the parties and supersede all prior discussions or understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Changes to These Terms

We may update these Terms from time to time by publishing a revised version on the website. The updated version takes effect from the date it is posted unless otherwise stated.

Contact

For questions about these Terms, please contact:

The Unicorn Staffing Agency
Email: [email protected]

© The Unicorn Staffing Agency 2026. All rights reserved.